Understand our cancellation terms and procedures
Standard Cancellation Periods
Free cancellation up to 24 hours before check-in
Full refund available
Free cancellation up to 5 days before check-in
50% refund for cancellations within 5 days
Free cancellation up to 14 days before check-in
No refund for cancellations within 14 days
How to Cancel Your Booking
Log into Your Account
Access your Ellledoner account using your credentials.
Go to Your Bookings
Navigate to the "My Bookings" section in your dashboard.
Select the Booking
Find the reservation you want to cancel and click on it.
Click Cancel Booking
Follow the prompts to confirm your cancellation.
Refund Information
Processing Time
- • Credit card refunds: 5-10 business days
- • PayPal refunds: 3-5 business days
- • Bank transfer refunds: 7-14 business days
Refund Amount Calculation
The refund amount depends on when you cancel relative to your check-in date and the property's specific cancellation policy. Service fees may be non-refundable depending on the circumstances.
Special Circumstances
Emergency Situations
We understand that emergencies happen. In cases of documented emergencies (medical, natural disasters, etc.), we may offer more flexible cancellation terms.
Contact our support team with relevant documentation.
Travel Restrictions
If government-imposed travel restrictions prevent you from traveling, we will work with you to find a suitable solution, which may include:
- Full refund regardless of cancellation policy
- Credit for future use
- Rebooking for alternative dates
Property-Initiated Cancellations
If a property owner cancels your confirmed booking, you are entitled to:
- Full refund of all payments
- Assistance finding alternative accommodation
- Potential compensation for inconvenience
Important Notes
- • Always review the specific cancellation policy before booking
- • Cancellation policies are set by individual property owners
- • Time zones matter - cancellation deadlines are based on the property's local time
- • Some promotional rates may have stricter cancellation terms
- • Travel insurance may provide additional protection
Need Help?
If you have questions about canceling your booking or need assistance with the cancellation process, our support team is here to help.
Contact Support:
- Email: support@ellledoner.com
- Phone: +1 (555) 123-4567
- Live chat available 24/7 on our website