1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support.

Personal Information:

• Name, email address, and phone number
• Payment information (processed securely)
• Profile information and preferences
• Communication history with our support team

Automatically Collected Information:

• Device information and browser type
• IP address and location data
• Usage patterns and interactions with our platform
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and facilitate communication
• Send you updates about your bookings and account
• Provide customer support and respond to inquiries
• Prevent fraud and ensure platform security
• Analyze usage patterns to improve user experience
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

• Property Owners: We share necessary booking information with property owners
• Service Providers: We work with trusted third-party service providers
• Legal Requirements: We may disclose information when required by law
• Business Transfers: Information may be transferred in case of merger or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified providers

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through appropriate safeguards.

8. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@ellledoner.com
• Phone: +1 (555) 123-4567
• Address: 123 Privacy Street, Data City, DC 12345